Safeguarding

Safeguarding App Features

• The Captar Go App has a series of features designed to help you provide a safe environment for underage players.
• Users of Captar Go can only enrol in the app by direct invitation of the Administrator and in the case of underage players the Administrator is instructed to invite their Guardians.
• Underage players do not log directly into the application. It is their guardians that are users of the app and manage all actions and communications relating to them.
• There are no direct communications to underage players within the APP. All communication from the coach to underage children (from a request to attend a match to sending video feedback) is sent to the Guardian.
• Underage players might see content if their Guardian or coach shows it to them on their own device.
• No contact details (email, phone, address) of underage players are stored.
• An underage player’s name (and this could be a nick name) is stored and linked to a Guardian’s contact and communication details. So if a coach sends an invitation for an underage player to attend a match it is the Guardian who will receive the communication and the Guardian who will reply.
• Captar Go provides the coach with the means to request and manage permissions from members for the capture and use of images. The authorisation process also reminds all individuals involved of the scope of those permissions.
   

Safeguarding Policies

Captar Go Data management and privacy

Captar Go does not have direct access to any of the information or video users store or share within the application. Information is stored encrypted and user passwords are necessary to retrieve said information.

Captar Go only requests the necessary information for the proper functioning of the App. Information is deleted when the user deletes it or when a user account is deleted. Contact information and invoices might be kept longer if required by law.

Underage players do not log directly into the application. It is their Guardians that are users of the app and manage all actions and communications relating to them.

 

Captar Go Tools

The Captar Go application allows sharing of video and information among the members of a team or organisation. The correct use of the application is the responsibility of the users, but Captar Go provides certain features as described above to help manage a safe environment for all.  

Captar Go provides a process to request and manage authorisation to record, share, and use video. The authorisation process also reminds all individuals involved of the scope of those permissions.

Users have full control over the information they provide to the application and how is it shared.

The information, video, and contact data of members of a team is never shared outside the scope of the team.

 

Information and contact data within teams

Captar Go provides means of communication between members of a team while allowing the real contact data to remain confidential if so desired. Emails, full name, phone numbers and any other information is only shared with other users if a member explicitly allows it. 

For control and safety purposes the Coach will always have access to the real email and full name of the members of their teams.

All communications with underage players are through their Guardians, as the underage players are not users of the application.